PRIVACY POLICY
Last updated: 10 May 2017
Mesh & Masonry Supplies (Ballarat) Pty Ltd ABN 82 006 703 288 (“Mesh & Masonry, we, us, our”) respect the privacy of individuals and treat your Personal Information with respect and integrity. This privacy policy (“Privacy Policy”) sets out the way in which Mesh & Masonry collects and handles your Personal Information and complies with the Privacy Act 1988. Mesh & Masonry may modify this policy at any time. Please check the date at the top of this Privacy Policy to see when it was last revised.
What is Personal Information
The term "Personal Information" in this privacy policy means any information from which your identity is apparent or can be reasonably ascertained. This includes your name, address, email address, telephone number, credit card information and record(s) of your communication and transactions with Mesh & Masonry.
How we collect Personal Information
Mesh & Masonry may collect information about you from a contact form, application form, registration form for Masher's Tool Club, order form, email or verbally if you contact us directly or from your access to our website or Facebook page.
You may interact with Mesh & Masonry without telling us who you are or revealing other Personal Information however this may impact our ability to provide you with the products or services you have requested.
Use of your Personal Information
Personal information will, generally, only be used for the primary purposes of:
- Processing, servicing or enforcing transactions and sending related communications;
- Conducting, improving, maintaining and developing a business relationship;
- Responding to individual’s enquiries; and
- Marketing (such as providing individuals with information about our products, services, promotional notices and offers).
Mesh and Masonry will not disclose personal information of an individual to third parties except
- to third parties appointed by Mesh & Masonry to assist in supplying products or services or who perform functions on Mesh & Masonry’s behalf, or
- Where required or authorised by law, or
- With the individual’s consent.
If you do not wish to receive commercial electronic messages from us, please let us know by following the ‘unsubscribe’ or ‘opt out’ instructions at the bottom of each email or message.
How we protect your Personal Information
Mesh & Masonry use commercially reasonable technical and physical measures to safeguard information in our possession against loss, theft and unauthorised use, disclosure or modification. Some of our data is hosted and managed outside Australia and in dealing with us, you consent to having any personal information accessible from or transmitted outside of Australia.
We train our employees about the importance of confidentiality and maintaining the privacy and security of your information. Access to your Personal Information is restricted to employees who need it to provide benefits or services to you.
Use of Cookies
Mesh & Masonry provides products and services via its website. When you visit our website, our web servers record anonymous information such as the time, date and URL of the request. This information allows us to monitor its performance and improve the website’s structure.
We may use cookies on our website. Cookies are a small file that may be placed on your computer by a website. Usually, cookies are used as a means for our website to remember who you are and your preferences and enables us to market our products and services directly to you.
In some cases, cookies may collect and/or store personal information about you. This Policy extends to any personal information obtained by a cookie. You may adjust your internet browser to disable cookies or to warn you when cookies are being used but if you do disable the use of cookies you may not be able to access the full website functionality.
This policy does not extend beyond Mesh & Masonry’s website. When linking to other sites from our website we recommend you read the privacy statement of that website to familiarise yourself with its privacy principles.
Collection of Personal Financial Information
Any personal financial information collected directly by us, either in person, over the phone or via email will be subject to this Privacy Policy.
If we use a third party payment service to allow you to make payments, you will be directed to a payment service website gateway. Any information you provide to a payment service will be subject to the privacy policy of that payment service rather than this service. We have no control over, and are not responsible for, the use of information by the payment service.
Accessing your Personal Information
You have the right to request access to the personal information Mesh & Masonry holds about you. Your right to access your personal information is not absolute. In some circumstances we are permitted to refuse access to personal information, such as where:
- Access would pose a serious threat to the life or health of any individual;
- Access would have an unreasonable impact on the privacy of others;
- The request is frivolous;
- The information relates to a commercially-sensitive decision-making process;
- Access would be unlawful; or
- Access may prejudice enforcement activities, a security function or commercial negotiations.
You also have the right to request the correction of any of your personal information that Mesh & Masonry holds. We will take reasonable steps to make appropriate corrections to personal information so that it is accurate, complete and up-to-date. To seek access to, or correction of, your personal information please contact us using the details at the bottom of this Privacy Policy.
Mesh & Masonry reserves the right to recover from you its reasonable costs incurred in searching for and providing access to your personal information.
Privacy Complaints and Enquiries
Mesh & Masonry welcomes feedback about privacy issues and will attend to all questions and complaints promptly.
To lodge a complaint, please get in touch with us via the methods identified below. We will review your concerns and get back to you as soon as practicable.
If you’re not satisfied with our handling of your complaint, you can make a complaint to the Privacy Commissioner at the Office of the Australian Information Commissioner on 1300 363 992 or at www.oaic.gov.au .
By email: privacy@meshandmasonry.com.au
By mail: The General Manager
Mesh & Masonry Supplies (Ballarat) Pty Ltd
105 Hertford Street
Sebastopol VIC 3356